Privacy Notice
Last updated: November 4, 2025
Introduction
TAG (The Advocate Group) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your information when you use our services.
Information We Collect
Contact Information
We collect basic contact information including your name, email address, phone number, and any details you provide in inquiry forms or during consultations.
Protected Health Information (PHI)
We limit data collection by default. We only collect PHI when:
- You explicitly provide written authorization (HIPAA/COA compliant)
- It is necessary to provide the advocacy services you have requested
- You upload documents through our secure member portal
How We Use Your Information
We use your information to:
- Respond to your inquiries and provide consultation services
- Advocate on your behalf with insurance companies and healthcare providers
- Process membership payments and manage your account
- Send service-related communications and updates
- Comply with legal obligations
Data Security
We implement industry-standard security measures to protect your information:
- TLS encryption for all data in transit
- At-rest encryption for stored data
- Row-level security policies on database access
- Secure file storage with access controls
- Audit logging of all data access
Information Sharing
We do not sell your personal information. We may share your information only:
- With your explicit written authorization
- With insurance companies and healthcare providers as necessary to advocate on your behalf
- With service providers who assist us (e.g., payment processing), under strict confidentiality agreements
- When required by law or legal process
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Revoke authorization for PHI use at any time
- Opt out of non-essential communications
Cookies and Analytics
We use cookies and analytics tools to improve our website. You can control cookie preferences through our cookie consent banner. We do not track you across other websites.
HIPAA Compliance Note
TAG is not a HIPAA-covered entity, but we implement HIPAA-aligned practices for handling PHI. If you require HIPAA compliance, please discuss this with us, and we can execute appropriate Business Associate Agreements where applicable.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children without parental consent.
Changes to This Notice
We may update this Privacy Notice periodically. We will notify you of significant changes via email or a prominent notice on our website.
Contact Us
If you have questions about this Privacy Notice or how we handle your information, please contact us:
Email: privacy@tagdomain.com
Phone: (555) 123-4567
Address: 123 Healthcare Plaza, Suite 456, City, State 12345